18 March 2020
To our valued customers, partners and colleagues,
We want to personally reach out to let you know about GM’s ability to continue providing quality service and the actions we are taking in response to concerns about COVID-19.
As the situation continues to evolve, the health and safety of our customers, employees and partners remain a top priority as does our committed to serving customer needs.
GM Continued Service and Support
We are currently continuing normal production operations at our headquarters and make use of the home office as much as possible.
Our sales and support teams will be able to continue assisting clients from off-property facilities.
If you need to reach any of our teams, please use the following contact information:
Supply Chain and Orders Update
GM’s spare parts supply chain has not been interrupted at this time. We are working diligently to ensure customers receive all parts in a timely manner.
With increased shipping demands and precautions around the world, we recommend ordering in advance or having an extra set of necessary parts on-hand.
We are doing everything in our power to deliver orders on-time but encourage preparation and advanced planning to avoid unforeseen difficulties.
Installation wise we will use our comprehensive partner network for local installation and training, supported by GM technicians online.
As always, we will continue to provide timely communication and address any concerns as they arise.
Please contact us if you have any questions or would like additional information.
Thank you for your continued partnership and support.
CEO, Grafisk Maskinfabrik A/S